hbdd Privacy Policy — Your information is completely safe
We treat your personal information with the highest importance. Read this policy to learn in detail how hbdd collects, uses, and protects your information.
hbdd ("we", "our", or "platform") provides a reliable and secure online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you visit the hbdd website (https://hbdd.cam) or use our services, how we use that information, and what steps we take to protect your privacy.
By using our services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.
This Policy applies only to individuals aged 21 or older. We do not knowingly collect any information from minors.
1. What Information We Collect
While using the hbdd platform, we may collect two types of information: (a) information you voluntarily provide to us, and (b) information your device and browser send automatically.
1.1 Information You Provide
- Registration Information: Name, date of birth, email address, mobile number, and residential address.
- Identity Verification Information: A copy of your National ID (NID) or passport, required to verify your age and identity.
- Financial Information: bKash, Nagad, Rocket, Upay, or bank account details for deposits and withdrawals.
- Contact Information: Any information you provide when contacting our support team.
1.2 Automatically Collected Information
- Device Information: The type of device used, operating system, and browser name and version.
- Log Information: IP address, date and time of access, pages visited, and session duration.
- Gaming Activity: Game play history, bet amounts, win and loss records, and account transaction history.
- Cookies and Similar Technologies: Analytical information relating to your use of our website (details in Section 5).
2. Purpose of Information Use
We use the information we collect for the following purposes:
- Account Management: To create, maintain, and keep your account secure.
- Service Delivery: To ensure all platform services including gaming, betting, deposits, and withdrawals.
- Identity Verification: To confirm user age and identity and prevent access by minors.
- Fraud Prevention: To detect and prevent suspicious activity and keep accounts secure.
- Customer Support: To respond to your inquiries, complaints, and assistance requests.
- Legal Compliance: To comply with applicable laws and regulations and provide required information to relevant authorities.
- Promotional Communications: To inform you about bonus offers, promotions, and relevant updates if you have given your consent.
- Platform Improvement: To analyze user behavior in order to improve the quality of our services and develop new features.
We never sell or commercially transfer your information to third parties. Your information is used solely for the purpose of delivering services.
3. Information Storage and Security
3.1 Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
3.2 Security Measures
hbdd takes industry-standard technical and administrative measures to keep your personal information secure:
- SSL/TLS Encryption: All data transfers between your browser and our servers are protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
- Access Controls: Only authorized personnel have limited access to the information they need.
- Regular Audits: Our systems are regularly tested to identify potential security vulnerabilities.
- Firewall and IDS: Advanced firewalls are used to prevent unauthorized access and cyber attacks.
While we are committed to ensuring the highest level of security, no method of transmitting or storing data over the internet can guarantee complete security. You also bear partial responsibility for keeping your account password confidential.
4. Sharing Information with Third Parties
We do not sell your personal information. Information may be shared in the following limited circumstances:
- Payment Processors: Payment providers such as bKash, Nagad, Rocket, and Upay receive the necessary financial information to process deposits and withdrawals. These providers operate under their own privacy policies.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive the minimum necessary information to deliver the gaming experience.
- Legal Authorities: Information may be provided to relevant authorities where required by court order, government directive, or applicable law.
- Fraud Prevention Organizations: Limited information may be exchanged with industry-recognized organizations to prevent financial crime and fraudulent activity.
- Business Transfers: In the event of a company merger or acquisition, your information may be transferred to the successor entity. We will notify you in advance in such circumstances.
Before sharing information with any third party, we ensure that they comply with adequate data protection measures and that the scope of data use is strictly limited.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored in your browser. They help our website remember your preferences and improve the quality of our services.
5.2 Types of Cookies We Use
- Essential Cookies: Required for the core functionality of the website — maintaining login sessions, verifying security. These cannot be disabled.
- Functionality Cookies: Remember your language preferences and personalized settings so you do not have to reconfigure them each time you log in.
- Analytical Cookies: Collect anonymized statistics to understand how many users visit which pages, how long they stay, and which features are used most.
5.3 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some website functionality to not work properly.
6. Your Rights
You have the following rights regarding your personal information:
- Right of Access: You have the right to know what information we hold about you and to receive a copy of that information.
- Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected or updated.
- Right to Erasure: In certain circumstances you may request the deletion of your personal information, though this may not be fully possible where legal obligations exist.
- Right to Restrict Processing: In some cases you may request that the use of your information be limited.
- Right to Object: You may object to marketing communications or certain types of data processing.
- Right to Data Portability: You may request that the information you have provided be made available in a structured, commonly used format.
- Right to Withdraw Consent: If you have previously given consent to promotional communications, you may withdraw that consent at any time.
To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat. We generally respond to your request within 30 business days.
7. Children's Privacy
hbdd's services are for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.
We conduct an age verification process at the time of registration. If we are informed or discover that a minor has used our services or provided information, we will immediately close that account and delete any information collected.
If you believe a minor has registered on our platform, please let us know at [email protected].
This platform is strictly prohibited for anyone under the age of 21. To learn more about responsible gaming, visit our Responsible Gaming page.
8. About Third-Party Links
Our website may sometimes contain references to third-party websites. These external sites are not under hbdd's control, and we are not responsible for their privacy practices.
We advise you to read the privacy policy of any third-party website you visit. In particular, payment service providers (bKash, Nagad, Rocket, Upay) have their own privacy policies that apply to information shared with them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.
For significant changes, we will send a notice to your registered email address or post a special announcement on the platform. Continued use of our services after a change indicates that you have accepted the updated policy.
We recommend that you revisit this page regularly so you are always aware of the latest Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us in the following ways:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali is available through our website.
- Support Hours: Seven days a week, twenty-four hours a day.
We aim to respond to any privacy-related request from you promptly and with care. hbdd's goal is to build a transparent, secure, and trustworthy gaming environment where your personal information is always protected.